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Milo Shapiro  Speaking Coach     

 

Powerful Communication:  Giving Your Words Impact

From organizing to writing to outstanding delivery,
our coaching / classes result in you presenting powerfully!
 

Testimonials

             
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Excerpts from Client Testimonials for Public Dynamics Coaching

(you can see the full letters and contact info by clicking on the links)

 


Milo's approach to helping people with their speaking has been implemented in:
  • one-on-one coaching
  • mini-group coaching (2-5 people)
  • classroom settings
  • keynote programs about speaking

Here are partial examples from a number of them (with links to the full letters):
 

Coaching Testimonial from Jeff Villani,
VP of Human Resources,
Manchester Hyatt Hotel

We brought you in to help make two of our key people look more "prepared, polished, and powerful" (as you often say) when they need to speak.  Well, you've done just that! 

In a pretty short amount of time, you have transformed how these two managers come across.  Neither did a bad job before, but now there's an excitement and a spark to them when they are up there that holds everyone's attention.

Chad and Aimee had only positive things to say about the training and Chad even mentioned that it has helped him feel more confident at work and out in public. Aimee was pleased with how she learned different ways to approach a subject by using the story aspect.  

 

              (See the whole letter from Mr. Villani)

 

Coaching Testimonial from Dr. Virgil Hilliard,
Anesthesiologist at Kaiser Permanente,
Physician-in-Charge Garfield Specialty Center

"I was excited by how quickly you identified specific ways that I could both fix issues that I had and help me play up my talents in other areas.  Whether I'm doing a light presentation or a serious medical one now, I am applying your Four Steps to Successful Speech Structure and working that handout on the 7 Variants of Vocal Variety.  The difference is tremendous.

"I feel more certain in putting a program together, less nervous as it approaches (because I know HOW to prepare now), and more confident in my delivery.  And I'm enjoying the compliments afterward.

"This will be a real boon to me as I work toward opportunities and promotions here at Kaiser Permanente."

          (See the whole letter from Mr. Hilliard)

 

 
Coaching Testimonial from Dr. John Jenrette,
CEO,
Sharp Community Medical Group

        "I’ve participated in many programs on speaking skills over the years, but this was my first time trying individual executive coaching on the topic − and what a difference!  Your working directly with me advanced my knowledge and abilities to a level that group lessons never could.

         "The one-on-one approach allowed you to focus solely in areas where I needed development as a CEO speaking to my organization.  Together, we determined areas in which growth would benefit me and you tailored exercises directly relevant to programs that I give, setting that growth in motion.

        "The most definitive moments of payoff were after you worked with me on specific upcoming programs.  Your ability to help me find more powerful words, streamline my ideas more effectively, build stories with strong imagery, and communicate the final speech in a dynamic style is making an impact on my audiences.  After my presentation this week, I had two doctors came up to me and tell me how much they enjoyed my presentation.  Doctors!  A tough bunch to impress! 

         "I had confided in a colleague that I'd hired a coach.  The day after the presentation, he approached me to say he’s seen a noticeable improvement in the quality of both my material and performance.  He also said he could see that audience’s attention was decidedly stronger than in the past. "

         (Please click to see the whole letter from Mr. Jenrette)

 

Here's an email from Dr. Jenrette six months later:

 

Milo,

I am getting great feedback at my most recent talks and lots of questions on how I did this.

Today I presented at the Sharp Leadership conference to tell people how I was a “Learning Leader".  I told the story of how I wanted to improve my presentation skills and how I hired a speaking coach with improv skills and demonstrated some of what I learned and gave a hugely successful presentation.

Mike Murphy, the CEO of Sharp HealthCare, told me there are going to be lots of people who want to find out who I worked with and there were lots of congratulations afterward.

Our Director of the Six Sigma team here at Sharp HealthCare texted me (during the meeting!) and he has been looking for a way to improve his team of black belts on presentation skills, facilitating their work groups, etc., but he had not found anything very innovative. He and I talked after the meeting and you'll be hearing from him soon!

Thanks again, Milo and I have a feeling there will be more interest coming from Sharp.

John E. Jenrette MD

John E. Jenrette MD

Chief Executive & Medical Officer

Sharp Community Medical Group

 

 

Paired Coaching Letter: John Hartman,
President of MEA-Digital

"...Within a few weeks these [7 pairs of] employees were visibly improving their communication and presentation skills. They were able to apply the enhanced skills to actual client situations almost immediately. And their enhanced skills were noticed by the company CEO during a subsequent client presentation....

               (See the whole letter from Mr. Hartman)


 

Coaching Testimonial from Marcio de Andrade,
Physicist at
SPAWAR,
The US Navy's information dominance systems command for space and naval warfare systems

"I'm extremely pleased that I was referred to you for coaching on my public speaking skills. Highly-technical engineering issues are difficult to explain to others, let alone in an interesting manner. As SPAWAR is the US Navy's information dominance systems command for space and naval warfare systems, most of what we do is indeed highly technical.

Your playful approach and willingness to dig into my material yielded not only better delivery on my part, but a far better program for me to deliver.

Incorporating just a little humor with your help, making better use of my visuals, and redoing my opening were just a few of the factors that made this presentation more successful for me.  I now feel surer that I could do a better job the next time I have a program to put together, though I do hope to be able to work with you again to continue mastering the skills we worked on."

         (See the whole letter from Mr. de Andrade)

 

 

Coaching Testimonial from Lee Krevat,
Director at
San Diego Gas & Electric

"As someone who speaks on behalf of San Diego Gas & Electric on a regular basis...I was excited how quickly you identified ways that I could play to and improve my strengths!

 "In just our first meeting, you showed me how my main story and points would be more effective just by changing the order in which I told them and changing slightly which points I stressed. So simple once I saw it, but it took the fresh perspective and experience you brought to help me identify improvements. That same story now:

         catches the audience's attention more from the start

         is more moving when I get to the key point

         makes the point hit home in a more memorable way

         transitions more cleanly into the business points I want to make

 Just as importantly, our discussion on “steps to successful speech structure” gives me a formula to keep in mind for future presentations.

 It was great to work with someone who was so quickly able to take me to the next level without making me feel self-conscious about the style I brought to the table. In fact, I feel like you didn’t change my style, but focused it in the right direction. 

I would recommend you to anyone at any level who wanted to perform better in speeches, both in creating great material and improving the quality of delivery."

         (See the whole letter from Mr. Krevat)

 

 

Classroom Setting Testimonial from Greg Godek,
2006-2007 President,
National Speakers Association,
San Diego Chapter,
host city for the 2007 National Convention

           "When everyone in the house is already a  professional speaker, it can be hard to get them to focus on your message instead of dissecting your delivery.  Yet it was clear from the buzz in the room that no one wanted to leave for their next session because they were having such fun and learning so much together.   

"People were writing down plenty of what you said; there was so much in there that could be applied at all levels.  The newer speakers were getting fundamentals they needed to hear while the highly-experienced speakers were getting a fresh look at their old ways.  I have no question that the attendees left with a variety of action items that they can and will implement to make themselves more dynamic.

 "Most exciting was to see the folks in the room delve into the action…from your writing exercises to improvisational work to playing with delivery techniques I'd never even heard of before."

          (See the whole letter from Mr. Godek)

 

Classroom Setting Testimonial from Jennifer Clecker,
Registered Nurse and Team Lead of Sales,
Clinical Manager for Patient Monitoring
Covidien, makers of numerous hospital medical devices

           "I have gotten many reports already about the improved quality of their presentations and the impact they are now making since our session. They are also reporting very positive feedback from their audiences, after the sessions, that they weren’t getting before...

"We particularly found the feedback helpful.  I really liked that it wasn't a one-size-fits-all.  The advice you gave each presenter on my team was so varied, but spot on for that person.  I could see the nods in the room as you were speaking.  Your friendly style made it easy for people to eagerly hear where they needed to improve without any defensiveness, in part because everything you suggested felt attainable…and even fun! 

"Probably the piece that sunk in the most was the value of the Capture/Transition.  I noticed some initial resistance to the concept, but when you ad-libbed a specific example of how that could work for us by using our product and research studies as the example, it really added another layer of value.  That was when we all truly realized that we can be much more interesting while still covering the same material and still being seen as "professional" something many people are afraid of losing if they veer off the typical format."

          (See the whole letter from Ms. Clecker)

 

Coaching Testimonial from Kurt Wallien,
President of Roberta's Exotic Gardens
(as seen on the QVC network)

"Until I started my speech coaching work with you, I had no idea how much more effective my presentation skills could become!  Our work together with both improv (to boost my flexibility and creativity) and rehearsal (to make planned material sound like I was speaking off the top of my head) has absolutely paid off!

QVC staff have told me that I'm appearing much more likeable, convincing, and interesting while talking about pretty much the same topics I was before.  Your ability to help me find what’s interesting and speak its truth in an articulate manner that suits MY style has boosted Roberta’s sales in 2004. "

              (See the whole letter from Mr. Wallien)

 

Coaching Testimonial from Michael Pusnik,
Senior Financial Services Representative for Foresters Financial (then-called First Investors)

"What I loved about your approach was that it wasn't about putting me in the box of 'how financial investors should sound.'  You took the time to get to know me and my style and work from that point.  As you said, 'More than half of the job here is to bring out what you already do well…whatever else we improve upon is a bonus.'  Together, we found ways to make strides in both areas."

             (See the whole letter from Mr. Pusnik)

 

AviatechJPG_ColorLogoSmallMini-Group Coaching Testimonial from Todd Juneau,
Senior Vice President of Aviatech
(digital and integrated marketing communications)

"When we asked you to come in and do a 1-on-3 presentation skill coaching with three of our staff members, we hoped to begin to notice changes in time.  When the changes at a client presentation were notable after only the second session, though, we knew we were on to something in working with you and Public Dynamics.

Public speaking is generally not a class people are eager to take; for one of your pupils the word “terrifying” came to mind.  So it says a lot that these three looked forward to the sessions with you and have expressed an interest in our extending the program beyond our initial agreement.  To hear all three use the word “fun” to describe this program is an unexpected pleasure. 

After I finally got to meet with you last week, I can see why.  You’ve read our general business needs well, zeroed in quickly on where the issues are for these three people, put them at ease, and are clearly helping them progress…all with a rather light-hearted approach to a serious topic.  We’d started out only planning to send these three, but now we’re starting to consider who else might benefit from your slightly unorthodox approach that has such an impact.  Although I have been giving presentations for many years, I would like to see what you could do to take me to the next level!"

 

             (See the whole letter from Mr. Juneau)

 

Coaching Testimonial from Daniel Tautges,
President of Global Data Center Management

"I could tell that you saw the significance of the data I needed to cover and made a strong effort to understand my business goals, but were still dedicated to making me appear more dynamic and my material more exciting in the process.

"By the time we were done, it was a very different program that I was ready to give.  There was appropriate humor (tailored to be kept within my comfort zone), a much more attention-holding PowerPoint that wouldn’t cause “glaze-over syndrome”, and my delivery sounded far more interesting.  The vocal exercises, warm-ups, and scripting ideas you shared helped me to see how I could make this material more appealing to listen to − and actually more fun to deliver as well...

"You even had me laughing at my own material; a good sign that I'd hold the attention of others…which I believe I did."

         (See the whole letter from Mr. Tautges)

 

Classroom Setting Testimonial
from Irene Stillings
,

Executive Director,
San Diego Regional Energy Office

"What a powerful way to blend teamwork concepts with practical, applicable ways to strengthen our public speaking and writing...[the class] left them with ideas they could really apply to their work.

Your ability, both instructing and demonstrating, was inspiring.  the group really looks forward to your returning for more direct
feedback on both the writing and presentation skills."

        (See the whole letter from Ms. Stillings)

 

Coaching via video: Letter from Vilis Ozols
President of Ozols Business Group and CSP
(highly-sought "Certified Speaking Professional" designation)

"I have used both humor coaches and well-known speaking coaches with with me...your detailed review [of my video] and practical recommendations were as insightful and beneficial as any coaching I have received in the industry. 

"I believe that you bring an acute ability to gauge both a speaker's stage presence and the audience perceptions, but then also recognize the humor opportunities (and transgressions). 

"The recommendations and suggestions you gave were easily implementable and had an immediate positive impact on my presentation as a whole."

                  (See the whole letter from Mr. Ozols)

 

Coaching Setting Testimonial from Colette Carlson,
Professional Speaker,
President of Colette Carlson Communications

"Making the decision to be coached by Milo Shapiro was a wise investment for the growth of my business.

"Not only did Milo’s incredible sense of humor and creativity help me create a better presentation for my audience, but his coaching on comedic timing will have a dramatic impact on my delivery.

"Our time flew by because I was having so much fun while embracing new techniques that will bring value to my clients."

               (See the whole letter from Ms. Carlson)

 

Classroom Setting Testimonial from Dan Dawson,
Customer Relations Manager of the Big Blue Bus,
the mass transit system for the City of Santa Monica

"...I was most excited by the response in the room when everyone participated in the vocal variety exercise.  It made points that I have tried to express to them so much clearer because they could see it for themselves when their partners were participating and succeeding.  This was the source of much discussion in our business meeting later. 

In terms of coming across more energetic and likeable, what a kick it was to hear everyone applaud after Donna participated and say, “We’ve never seen you come across like that before!”  Even though the exercise pushed
her comfort zone, you could see in her face that she enjoyed the accolades.  I think we'll see her applying these skills on the job now that she knows she can do it."

               (See the whole letter from Mr. Dawson)

 

Written Material Consulting:
Testimonial from Barbara Sanfilippo
,

award winning speaker, retreat facilitator, consultant, coach, author of "Dream Big!  What's The Best That Can Happen?"

"Thanks Milo!  Your suggestions for adding humor to my keynote were very helpful! It's amazing what a new word, phrase or gesture can do to spice up a program. My audiences are totally engaged and I'm having a ball! Best to you.

Barbara Sanfilippo, Certified Speaking Professional (CSP), CPAE
    www.Barbara-Sanfilippo.com

 

Coaching Setting Testimonial from Kara Sandler,
salesperson and marketing presenter

" I had no idea how much having a coach could make a difference but I'm sure glad I found out!...Your tricks for breaking down the section that I was most struggling with memorizing allowed me to recite the section accurately for the first time.  And once I'd done it once, I could let go of that “I can’t do this!” feeling that I now know was stopping me."

      Kara Sandler, Interactive Company Broadcast TV

 

Keynote Setting Testimonial from EvE Bond,
planning committee coordinator for the
International Assoc. of Administrative Professionals

"Now that I've seen the evaluations, it’s obvious that [attendees] were even more impressed than I'd realized.

"Comments ranged from, 'Excellent speaker; by far, the best speaker of the morning'  to
'Milo Shapiro made this one hour mini-workshop well worth the cost of the entire seminar'...

"It truly was an hour chock-full of ideas I know our attendees will apply!"

              (See the whole letter from Ms. Bond)

 

Coaching Setting Letter from Liz Goodgold,
professional speaker, branding expert

"My speech was a real hit!   With your help, I was able to get 500 women learning, laughing, and on their feet for a standing ovation!  Most importantly, I was able to share my stories running the range of emotion from desperation to exhilaration; it was authentic; it was me."

      Liz Goodgold, www.RedFireBranding.com

 

      (See the whole letter from Ms. Goodgold)

 

Coaching Setting Testimonial from Jennifer Sedlock,
Professional Speaker and Author

"I've incorporated his ideas and it is making a big impact on my audience enjoying and probably retaining more of the program...Thank you to Milo who really looks at things with an eye for style, not just content - he can help anyone with ideas on how to improve what they already are doing."

           (See the whole letter from Ms. Sedlock)

 

Coaching Setting Testimonial from Dr. John R,
Research Scientist

"I now know secrets that make presentations look good…and easy. I know how to put work into it to give it that look.

Together, we pruned down the talk to sharpen the message, added touches to better hold attention, and worked on my delivery.  The work was extremely helpful...I stood up, cracked out my introduction, got their attention, and with the preparation behind me and a great message before me, I couldn’t believe how smoothly the delivery went and how much fun it was...

I had many, many compliments afterward (accompanied by warm smiles, so I think they were genuine) and the best was a leader who came up to me and said I made him "proud to be in this field."  Another whose opinion I value said I "hit it out of the park."

           (See the whole letter from Dr. R)

 

Coaching Setting Testimonial from Sarita Maybin,
Professional Speaker and Author

"Although I've been a full time professional speaker for almost 16 years, I still found your feedback during our coaching session quite valuable.

"I greatly appreciated the astute observations you shared such as your suggestion on strategically pausing for impact.   Your other advice such as kicking off my presentation more powerfully by jumping right in--without the "good morning" preamble--allowed me to make my subsequent presentations more crisp and impactful.

"I also found useful your coaching on timing and use of humor, both of which are critical parts of an engaging presentation.  Your background in improv serves you well and benefited me as a recipient of your coaching services.

"Your title, "Creative Energy Officer" (CEO), is well-deserved, because you do indeed energize presentations!"

              (See the whole letter from Ms. Maybin)

 

 


 

Coaching Praised by:

(Click logos to read comments)

San Diego
Gas & Electric

           

US Navy's
information dominance systems command for
space and naval
warfare systems

         

Big Blue
Bus of
Santa
Monica

            

Roberta's
Exotic Gardens

(as seen
on QVC)

Int'l Association of Admin. Professionals

Universal Spirit Center
(The Rev. Kevin Bucy)


Also, coaching to other professional speakers like:

Vilis Ozols
Sarita Maybin
Liz Goodgold
Jennifer Sedlock
Kara Sadler
Colette Carlson
Barbara Sanfillippo
 

See more clients WITH their comments
 

 
 
 

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NOTE:  Public Dynamics is our name for the public speaking division of IMPROVentures, a licensed business in the City of San Diego, California